![]() ![]() Tip: we’ve seen the advice to NOT use Internet Explorer to run the tool, but rather another browser like Chrome or Firefox, so you can keep it running even when other Windows applications need to close.īe sure to select “Apply this fix” when offered. This automated tool will take you through a process of uninstalling Office so you can re-install a clean version. If you’ve gotten the “something went wrong” error during an Office 365/Office 2013 (or 2016) installation, we want to help!įirst, go to this Microsoft troubleshooting article and run the “Fix it” tool. Note: If Quick Repair does not fix this issue, you can try running the Online Repair as outlined above.Have you ever gotten this error message? Microsoft tells you, “ Sorry, something went wrong,” but you don’t know the best, most effective way to troubleshoot the problem.After the repair is finished, please restart the PC try the sync again.Select Online Repair and Continue then follow the prompts.(Selection also say Microsoft Office 365). ![]() WARNING: An Online Repair does an uninstall then a reinstall of Office, if something goes wrong in this process, you may need to reinstall Office manually which may require a product key Click Install and follow any prompts provided by the repair tool.Select the Reinstall or Repair button, click Next.Open Control Panel (Start>Settings>Control Panel).Click Continue, and then Start Diagnostics. ![]()
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